Reset Your Norm for Communication

There’s an old saying about good marriages: Never go to bed angry. That advice may have its moments, but as a professional negotiator, I can tell you that there are plenty of times to walk away mad.

Sometimes you can’t find the words to express yourself. Sometimes you may be so shocked at what’s been said that you have no idea how to respond. And other times, it’s as if the two of you are speaking different languages. Finding yourself in those startling situations happens to everyone.